Privacy Policy
for c777 app Users

Section 1

Information We Collect

c777 app collects personal information in two primary ways: information you provide directly when you register or interact with the platform, and information that is collected automatically through your use of the site. We are transparent about both categories and explain each in detail below.

Information You Provide Directly

When you create a c777 app account, you are required to supply certain personal details so that we can set up your account, verify your identity, and process your transactions. The information you provide directly includes:

Information Collected Automatically

In addition to information you supply directly, c777 app automatically collects certain technical data whenever you access the platform. This data is used for security monitoring, platform optimisation, and fraud prevention — not for advertising profiling. Automatically collected data includes:

• IP address and approximate geographic location (city / region level).
• Device type, operating system, browser type and version.
• Session timestamps, pages visited, features used, and navigation paths within the c777 app platform.
• Betting and gaming activity, including wager amounts, game selections, outcomes, and bonus usage history.
• Cookie identifiers and session tokens (see the Cookies section for full details).
• Referral source (e.g., which page or link directed you to c777 app, if applicable).

Section 2

How We Use Your Data

Every piece of data that c777 app collects is used for a specific, documented purpose. We do not process personal data in ways that are incompatible with those stated purposes. The following table summarises the main ways we use your information, the legal basis for doing so, and the legitimate interest served where applicable.

Where we rely on legitimate interests as the legal basis for processing, we have conducted a balancing assessment to confirm that our interests do not override your rights and freedoms. You may request a copy of our legitimate interests assessment by contacting our support team.

Promotional communications are only sent to players who have expressly opted in during registration or via their account preferences. You may withdraw consent for marketing communications at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Section 3

Data Sharing & Disclosure

c777 app does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the limited, specific circumstances described below, and only with parties who are contractually obligated to protect it with standards equivalent to our own.

Service Providers (Data Processors)

We engage carefully selected third-party service providers who process personal data on our behalf solely to deliver agreed services. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners including Dutch-Bangla Bank, BRAC Bank, and international card networks (Visa, Mastercard) process transaction data to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC/AML specialists who verify identity documents and perform age and sanctions screening on our behalf.
• Cloud infrastructure and hosting: Secure data centre and cloud providers who host the c777 app platform and store encrypted player data.
• Customer support software: Live chat platform providers who facilitate real-time communication between players and the c777 app support team.
• Game content providers: Casino game studios (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) receive session tokens but do not receive full identity or financial records.

Legal and Regulatory Disclosure

c777 app may be required to disclose personal data to regulatory bodies, law enforcement agencies, courts, or other authorities when required to do so by applicable law or in response to a valid legal process. In such cases, we will disclose only the minimum data necessary to fulfil the legal obligation and will, where permitted by law, notify the affected player before disclosure occurs.

Section 4

Cookies & Tracking Technologies

c777 app uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit the site. Cookies help us keep your session secure, remember your preferences, and understand how the platform is being used so we can improve the experience for all players.

c777 app does not use third-party advertising cookies or cross-site tracking pixels. We do not partner with ad networks to retarget you on other websites based on your c777 app activity. The analytical cookies we deploy collect aggregated, anonymised data only — individual player records are not shared with analytics providers.

Managing Your Cookie Preferences

Strictly necessary and security cookies cannot be disabled, as they are essential for the secure operation of the platform. Functional and analytical cookies may be controlled through your browser settings. Most modern browsers allow you to view, block, and delete cookies via the browser's privacy or settings menu. Please be aware that disabling functional cookies may affect your experience — for example, your session may not persist across pages as expected.

Section 5

Data Security & Retention

c777 app implements a multi-layered approach to data security. We combine technical controls, organisational policies, and ongoing staff training to ensure that your personal information is protected against unauthorised access, accidental loss, disclosure, or destruction.

Technical Security Measures

• All data in transit is encrypted using TLS 1.2 or higher. Data at rest is encrypted using AES-256 encryption.
• Passwords are stored as salted hashes using industry-standard algorithms. Plain-text passwords are never stored.
• Access to player data within c777 app's systems is role-based and governed by the principle of least privilege. Staff members access only the data necessary for their specific function.
• Two-factor authentication (2FA) is enforced for all internal staff accounts that have access to player records.
• Regular penetration testing and security audits are conducted by independent third-party security professionals.
• All servers hosting player data are located in access-controlled, physically secure data centre facilities.

Data Breach Response

In the event of a confirmed data breach that poses a risk to the rights and freedoms of affected players, c777 app will notify affected individuals without undue delay, and no later than 72 hours after becoming aware of the breach, where technically feasible. Notifications will be sent to the email address registered on the player's account and will include a description of the breach, the data affected, and the steps being taken to mitigate the risk.

Data Retention Schedule

We do not retain personal data longer than is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the lifetime of the account and for five (5) years following account closure, to satisfy AML and financial record-keeping obligations.
• Transaction records: Retained for seven (7) years from the date of the transaction, in line with standard financial record-keeping requirements.
• Customer support communications: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained for the duration of the consent plus two (2) years following withdrawal of consent.
• Analytical / technical logs: Retained for thirteen (13) months in aggregated, anonymised form.

Section 6

Your Privacy Rights

As a c777 app player, you have meaningful rights over your personal data. These rights are not bureaucratic formalities — they are real entitlements that our team is committed to honouring promptly and without charge. The following rights are available to all c777 app players:

How to Exercise Your Rights

To exercise any of the rights listed above, contact the c777 app support team via 24/7 live chat or by emailing [email protected]. We will acknowledge your request within 48 hours and respond in full within thirty (30) calendar days. Where the request is complex or we have received a high volume of requests, the response period may be extended by a further two months, in which case we will inform you of the extension and the reason for it.

Requests are processed free of charge. However, if a request is manifestly unfounded or excessive — particularly if it is repetitive in nature — c777 app reserves the right to charge a reasonable administrative fee or decline to act on the request. We will explain our reasoning in writing if we take either of these steps.

Section 7

Third-Party Services

The c777 app platform integrates with a number of third-party services to deliver the full casino and sportsbook experience. These integrations are necessary components of the platform and are governed by data processing agreements that obligate each provider to protect your data in accordance with applicable standards.

Key third-party integrations and their data implications are described below:

• Casino Game Studios — Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi deliver game content directly within the c777 app interface. These providers receive session and game outcome data required to run the games. They do not receive your full identity or financial records. Their own privacy policies govern any data they hold independently.
• Live Sports Data Feeds — Real-time sports data providers supply match statistics, odds, and results for cricket (BPL, IPL, T20 World Cup), football, kabaddi, and other markets. These providers do not receive any player data; the data flow is one-directional (from provider to c777 app).
• Payment Infrastructure — bKash, Nagad, Rocket, Upay, and partnering banks receive the transaction details necessary to process your deposit or withdrawal. These are independent financial service providers with their own privacy policies. c777 app does not store full card numbers — only masked references are retained.
• Fraud and Risk Management — Specialised providers assist with real-time transaction monitoring and account behaviour analysis. These providers process data as data processors under strict contractual controls and may not use your data for any purpose other than fraud prevention on behalf of c777 app.

Section 8

Policy Updates & Contact

c777 app reserves the right to update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or best practices in data protection. Where a material change is made to this policy, registered players will be notified via the email address associated with their account at least fourteen (14) days before the change takes effect. The updated policy will also be published on this page with a revised effective date prominently displayed.

We encourage players to review this Privacy Policy periodically. Continued use of the c777 app platform after the effective date of any revision constitutes acceptance of the updated policy. If you do not accept the revised terms, you should close your account and withdraw any remaining balance before the effective date.

Minor Updates

Typographical corrections, clarifications that do not change the substance of the policy, or updates required to reflect a change in a service provider name may be applied without prior notice. Such minor updates will be reflected in the "Last Reviewed" date shown on the hero section of this page.

Contact Our Data Team

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how your personal data has been handled, please contact our team. We are committed to resolving all privacy-related enquiries thoroughly and fairly.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the c777 app platform
• Response Time: Within 48 hours for email enquiries; typically under 3 minutes via live chat during Bangladesh Standard Time (BST, UTC+6) peak hours